SUPPORT JOSEPHINE

SUPPORT JOSEPHINE service is available on weekdays from 8am to 5pm (CET/CEST).

čeština tel.(CZ): +420 255 707 010 čeština tel.(M): +420 597 587 111

slovenčina tel.(SK): +421 220 255 999 polski tel.(PL): +48 222 139 900

tel.(HR): +385 800 805 917 english tel.(EU): +420 597 587 171


Email address: houston@proebiz.com

JOSEPHINE – Software Technical Requirements

Your computer must be connected to the Internet. To seamlessly participate in the JOSEPHINE system designed for electronic bidding and electronic communication in public procurement, it is necessary to have one of the web browsers Mozilla Firefox 13.0 and higher (https://firefox.com), Google Chrome (https://google.com/chrome) Microsoft Edge (https://www.microsoft.com/edge) or Internet Explorer version 11.0 and higher (https://microsoft.com/) installed on your computer.

To seamlessly participate in the JOSEPHINE system designed for electronic bidding and electronic communication in public procurement with the mandatory use of an electronic signature, it is necessary to have the I.CA PKIServiceHost component and the appropriate add-ons for Mozilla Firefox, Google Chrome and Microsoft Edge web browsers installed. For installation details and links to download the component and related add-ons, click the Test of an el. signature button or go to https://josephine.proebiz.com/en/test-podpis.

Whichever browser is being used it is necessary to have javascript allowed and cookies enabled. Instructions for enabling cookies can be found at https://proebiz.com/en/support. You can also carry out a browser test, which can be found on this page.

For public tenders where the use of an electronic signature is mandatory, the participant must have a valid electronic signature certified in accordance with the requirements of EU regulation № 910/2014 and the relevant national legislation. Certified electronic signatures are issued by qualified service providers in each EU Member State.

The JOSEPHINE system allows each participant to attach electronic documents (files) to their data messages. For unencrypted communications, the total maximum data size is limited to 500 MB, while for encrypted communications it is 300 MB. The total maximum data size means the total volume of a participant’s data pertaining to the task being performed.